Job Requirements

Job Description: Store Manager / Boutique Head - Zoya:
Role Purpose:
The Store Manager / Boutique Head will be responsible for managing the overall performance of the Zoya boutique. The role includes driving sales, ensuring smooth store operations, managing customer experience, leading the store team, maintaining compliance, and achieving business targets related to sales, profitability and customer satisfaction.

Key Responsibilities:
1. Sales & Business Performance:
- Drive store sales and ensure achievement of monthly, quarterly and annual business targets.
- Monitor sales performance regularly and take corrective actions wherever required.
- Provide inputs for annual business planning and store-level sales targets.
- Track store profitability, revenue growth and ROI.
- Review sales data and identify opportunities to improve performance.

2. Store Operations:
- Ensure smooth day-to-day functioning of the boutique.
- Maintain store standards as per company guidelines.
- Ensure proper staffing, duty allocation and target setting for store team members.




- Monitor stock levels, replenishment, product mix and ageing stock.
- Ensure old gold purchase, stock tallying and inventory processes are followed as per policy.
- Coordinate with internal teams such as VM, merchandising, admin, IRSG, finance and regional teams.

3. Customer Experience:
- Ensure a premium and consistent customer experience in line with Zoya’s luxury positioning.
- Manage customer queries and complaints as per company guidelines.
- Build relationships with key, regular and high-value customers.
- Drive customer engagement initiatives such as birthdays, anniversaries, dormancy drives and customer meets.
- Capture and share customer feedback with relevant corporate and regional teams.

4. Retail Marketing & Schemes:
- Support the planning and execution of annual retail marketing activities.
- Work with ABM / regional teams for BTL activities, promotions, VM updates and customer engag

📌 Boutique Head(Zoya) (Hyderabad)
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