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- Job Title: QUALITY ASSURANCE (QA) LEAD L2
City: Kolkata
State/Province: West Bengal
Posting Start Date: 6/20/26
Job Description:
Role Purpose
The purpose of this role is to ensure compliance and quality of the process within an account.
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Do
Track and review the process quality through audits
Develop audit plan as per SOP and allocate reviews to the analysts
Monitor to ensure that the audits are being conducted as per plan
Review the audit data across the account to review the account performance on quality parameters, identify the error trends
Prepare reports for review for the internal leadership as well as client
Identify the best practices and work with the delivery team to deploy for improvement
Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits,
coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits.
Drive training within the account to ensure process quality is maintained
Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap
conduct monthly trainings based on the error types identified in the process audits
Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates
Develop the training reports and share with the key stakeholders including the client twice a week.
Support the incoming new process
For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the recent process
Effective Team Management
Resourcing
Hire adequate and right resources for the team
Talent Management
📌 Quality Assurance (Kolkata)
🏢 Wipro
📍 Kolkata