We have an urgent Opening for Business Analyst (SaaS Products) withShyam Future Tech Pvt Ltd for Kolkata location.

Description:
Job TitleBusiness Analyst - SaaS Products
- Gather and document business, functional, and non-functional requirements.
- Collaborate with customers, stakeholders, and product teams to understand business needs.
- Create User Stories, Use Cases, BRDs, FRDs, and Acceptance Criteria.
- Analyze customer feedback and product usage data to identify enhancement opportunities.
- Define workflows, business processes, and product requirements.

Product Development Support
- Work closely with Product Managers to define product roadmaps.
- Support Agile/Scrum ceremonies, including sprint planning, backlog grooming, and retrospectives.
- Prioritize requirements based on business value and customer impact.
- Facilitate communication between business stakeholders and technical teams.

Data Analysis & Reporting
- Analyze product KPIs, customer adoption metrics, churn, retention, and usage patterns.
- Create dashboards and reports using BI tools.




- Perform market and competitor analysis to identify product opportunities.

Testing & Validation
- Develop test scenarios and acceptance criteria.
- Participate in User Acceptance Testing (UAT).
- Validate product functionality against business requirements.
- Ensure successful product releases and feature rollouts.

Customer & Stakeholder Management
- Engage with customers to understand pain points and business challenges.
- Support customer onboarding and feature adoption initiatives.
- Collaborate with Customer Success and Sales teams to improve customer experience.

Required SkillsBusiness Analysis
- Requirement Gathering
- Gap Analysis
- Business Process Modeling
- Stakeholder Management
- User Story Creation
- Process Improvement
- UAT Management

SaaS & Product Skills
- SaaS Product Lifecycle
- Subscription-Based Business Models
- Customer Journey Mapping
- Product Metrics & Analytics
- Feature Prioritizat

📌 Senior Business Analyst (Kolkata)
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