Key Responsibilities
- Coordinate with maintenance, facilities, and property management teams to resolve tenant concerns.
- Follow up with tenants regarding the status and completion of requests.
- Maintain accurate records of tenant communications and service requests.
- Ensure service level agreements (SLAs) are met for request resolution.
- Escalate urgent or unresolved issues to the appropriate department.
- Prepare reports on tenant requests, response times, and resolution status.
- Assist in tenant onboarding and provide information regarding property policies and procedures.
- Maintain a high level of customer satisfaction through skilled communication.

Required Qualifications
- Bachelor's degree in any discipline.
- 1-3 years of experience in customer service, property management, facility management, or a related field.
- Excellent verbal and written communication skills.
- Strong organizational and problem-solving abilities.
- Proficiency in MS Office (Excel, Word, Outlook).
- Ability to handle multiple requests and prioritize tasks effectively.

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Talent Acquisition Executive (Ghaziabad)
🏢 RVM CONSULTANCY
📍 Ghaziabad