Role Overview

Key Responsibilities
- Respond to customer queries, warranty claims, and product complaints in a professional and timely manner.
- Verify invoices, warranty eligibility, and supporting documents before processing claims.
- Coordinate with the Sales, Warehouse, Quality, Production, and Dispatch teams to ensure timely resolution of customer issues.
- Follow up with customers until the complaint or warranty claim is successfully closed.
- Maintain an updated tracker of all customer complaints, warranty claims, replacements, and resolutions.
- Prepare daily, weekly, and monthly MIS reports on complaint status, pending cases, and resolution timelines.
- Identify recurring product issues and escalate them to the concerned departments for corrective action.
- Ensure all customer interactions are handled with empathy, professionalism, and a customer-first approach.

Qualifications




- Graduate in any discipline.

Skills & Experience
- 2-5 years of experience in Customer Service, Customer Care, Warranty Claims, After-Sales Support, or Complaint Handling.
- Experience in consumer products, luggage, bags, retail, manufacturing, or e-commerce industries will be preferred.
- Excellent verbal and written communication skills in English and Hindi.
- Valuable working knowledge of MS Office, MS Excel, and Outlook.
- Strong coordination, problem-solving, and follow-up abilities.
- Ability to manage multiple customer cases while meeting defined turnaround times (TAT).

Pay: ₹9,777.76 - ₹34,108.52 per month

Benefits:
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Associate Ecommerce (Chembur)
🏢 High Spirit Commercial Ventures Private
📍 Chembur