Job Description: Customer Relationship Executive

About SEV7N

We are a lean, quick-moving team, and this role sits at the heart of our student experience — you will be the primary point of contact for our students, parents, and tutors after onboarding.

Role Overview

Key Responsibilities1. Client Support & Communication
- Respond promptly to daily text messages from onboarded students and parents, resolving queries related to classes, schedules, tutors, and course progress.
- Maintain a warm, professional, and solution-oriented tone in every interaction.

2. Class Scheduling & Timetable Management
- Arrange, reschedule, and confirm class timetables for students across multiple time zones.
- Coordinate class timings between students and tutors, ensuring mínimal cancellations and no scheduling conflicts.
- Send timely class reminders and follow-ups to students and tutors.

3. Tutor Coordination & Record Keeping
- Act as the single point of contact between tutors and the company for all class-related matters.
- Ensure tutors are informed of schedule changes, student requirements,



and feedback in a timely manner.

4. LMS Management
- Manage day-to-day operations on the company LMS: creating class schedules, enrolling students, assigning tutors, and tracking class completion.
- Monitor class records, attendance, and session logs for accuracy.
- Suggest and implement improvements in how classes and records are managed on the LMS.

5. Communication Between Tutors & Students
- Relay student requirements, learning goals, and parent feedback to tutors clearly and completely.
- Relay tutor feedback, homework updates, and progress reports to students and parents.
- Escalate any concerns (missed classes, dissatisfaction, tutor issues) to the founder promptly.
- Design WhatsApp message templates for the WhatsApp Business portal — onboarding messages, class confirmations, payment reminders, and announcements — in line with WhatsApp template approval guidelines.
- Track open rates

📌 Customer Relationship Executive (Gurugram)
🏢 SEV7N UBIQUITOUS PRIVATE
📍 Gurugram