Job Summary:
Roles and Responsibilities:
1. Act as the first point of contact for users regarding helpdesk issues.
2. Receive, record, and track support requests and complaints.
3.Coordinate with IT teams for issue resolution and follow-ups.
4. Provide timely updates to users on the status of their requests.
5. Maintain records of tickets, issues, and support activities.
6. Assist users with basic IT-related queries and equipment issues.
8. Ensure smooth day-to-day helpdesk operations.
9. Maintain professional behavior and provide valuable customer service.
10.Follow company policies, confidentiality rules, and work discipline.
11.Participate in meetings and support continuous service improvement.

Required Skills:
1. Good communication and customer service skills
2. Basic knowledge of IT hardware, software, and networking
4. Basic troubleshooting and problem-solving skills
5. Ability to use helpdesk/ticketing systems
6. Good coordination, time management, and record-keeping skills
7 Teamwork with a professional attitude and willingness to learn

Pay: Up to ₹200,000.00 per year

Work Location: In person

📌 Helpdesk Coordinator (Goregaon)
🏢 ComUnus Technologies
📍 Goregaon