Position: CRM Executive
Location: Kanota, Jaipur
Department: Sales & Customer Relations
Reporting To: Sales Manager / Management

About the Role

Key Responsibilities
- CRM Management
- Maintain accurate and up-to-date records of all leads, customers, and interactions in the CRM system.
- Ensure all inquiries from various channels are entered into the CRM promptly.
- Track lead status and update progress regularly.
- Generate CRM reports and dashboards for management review.
- Lead Follow-up & Customer Communication
- Call prospective customers and existing clients as per follow-up schedules.
- Send and respond to WhatsApp messages professionally.
- Ensure timely response to all customer inquiries.
- Lead Tracking & Conversion Support
- Monitor lead movement through the sales funnel.
- Coordinate with sales team members to ensure proper lead assignment and closure.
- Follow up on pending quotations, samples, and customer requirements.
- Identify inactive or neglected leads and ensure re-engagement.
- Data Quality & Compliance
- Maintain accurate customer databases.




- Eliminate duplicate or incorrect records.
- Ensure proper documentation of all customer interactions.
- Follow company SOPs and CRM processes.
- Coordination & Reporting
- Work closely with sales, operations, and management teams.
- Prepare daily, weekly, and monthly reports on lead status and follow-up activities.
- Highlight bottlenecks and opportunities for improving lead conversion.

Required Skills & Qualifications
- Minimum Graduate in any discipline.
- 1-3 years of experience in CRM, telecalling, customer support, inside sales, or lead management.
- Experience using CRM software is mandatory.
- Proficient in MS Excel, MS Word, and basic computer operations.
- Strong verbal and written communication skills in English and Hindi.
- Comfortable handling customer calls and WhatsApp communication.
- Valuable organizational and multitasking abilities.
- Attention to detail and process-oriented mindset.

Key

📌 CRM Executive (Kanota)
🏢 JAIPUR BIO FERTILIZER
📍 Kanota