REMOTE:
Project Owner / Service Delivery Operations Lead - Managed Operations:
ARDEM Data Services Private Limited
- UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India
Telephone:(phone hidden)
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- Position:Project Owner / Service Delivery Operations Lead - Managed Operations
Function:Operations / Delivery
Reports To:Operations Leadership / Director or Head of Delivery
Work Location:Remote (Work From Home) - India
Role Type:Client-Facing Service Delivery and Production Operations Ownership
ABOUT ARDEM:
ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.
We are hiring a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.
THE PROSPECT:
This is not a coordinator role.
ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.
CORE RESPONSIBILITIES:
- Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
- Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues, and ensuring analysts understand expectations.
- Communicate directly with clients through delivery calls, status updates, escalation communication, action-item recaps, and proactive risk notifications.
- Run weekly governance for assigned accounts: output, SLA/timeliness, quality, backlog/aging, open issues, client depend
📌 Project Owner (Lucknow)
🏢 Ardem
📍 Lucknow