Job Summary:
Key Responsibilities:
- Handle domestic and international flight reservations, bookings, reissues, cancellations, and refunds.
- Use Amadeus, Galileo, and Sabre to issue and manage airline tickets.
- Assist customers with travel itineraries, fare quotations, and route planning.
- Ensure compliance with airline policies, visa requirements, and travel regulations.
- Coordinate with airlines and travel partners to resolve booking-related issues.
- Maintain accurate booking records and customer information.
- Provide exceptional customer service and timely travel support.
- Monitor schedule changes and communicate updates to clients.
Requirements:
- Bachelor's Degree or Diploma in Travel & Tourism or a related field.
- Minimum 1 year of experience in airline ticketing and reservations.
- Hands-on experience with Amadeus, Galileo, and Sabre GDS systems.
- Knowledge of international fare construction and airline ticketing procedures.
- Strong communication and customer service skills.
- Ability to work under pressure and manage multiple bookings simultaneously.
Preferred Skills:
- IATA/UFTAA certification (preferred but not mandatory).
- Experience handling corporate and leisure travel bookings.
- Knowledge of visa requirements and travel insurance services.