Nagpur, Maharashtra

Job Summary

L1 FSO Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\
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- Experience in Providing Hands & feet Support for Network and Datacenter Equipment\\\'s/Devices\
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- Solid Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills\
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Key Responsibilities

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\
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- Strong desktop support knowledge including hardware, software, and networking concepts\
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- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds\
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- Basic understanding of Audio/Video equipment and conference room setup\
\Skill Requirements

User account creation for Active Directory, Exchange Mailboxes, Distribution lists\
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- Troubleshoot and assist end users with mobile device setup, activations and performance issues.\
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- Handheld - Blackberry, Android & IOS support knowledge\
\Other Requirements

Strong Customer service skills\
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- Strong written and verbal communication skills\
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- Good Understanding of ITIL processes\
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- Hand on Experience on ITSM tools like Service Now\
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Mandatory Certification \
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- A+ Certified or Equivalent Certified\
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Soft Skills \
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- Excellent communication and conversation skills in German (Verbal and Written)\
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- Good documentation skills\
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- Good working knowledge of MS OFFICE (Including MS Project and Visio)\
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- Should have a great customer handling skills\
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- Able to handle unforeseen situations\
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- High level of acceptance\
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📌 Engineer - Desk Side Services, Amt Asset Management Software (Nagpur)
🏢 HCLTech
📍 Nagpur