Customer Service & Technical Support Representative (Telco)

Remote | Project-Based | Independent Contractor

About the Role

We are looking for experienced Customer Service & Technical Support Representatives with a background in the telecommunications industry. In this role, you will assist customers by resolving service, billing, device, and connectivity concerns while delivering a positive customer experience.

This is a remote, project-based independent contractor opportunity open to qualified professionals located in the Philippines, India, and Egypt.

Responsibilities
- Provide customer support through inbound and/or outbound communications.
- Troubleshoot telecommunications service, device, and connectivity issues.
- Assist customers with account, billing, and technical inquiries.
- Guide customers through troubleshooting steps and service setup.
- Document customer interactions accurately.
- Escalate complex issues when necessary.
- Meet quality, productivity, and customer satisfaction expectations.

Qualifications




- Previous experience in Telecommunications (Telco) Customer Service and Technical Support is required.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills in English.
- Comfortable working independently in a remote environment.
- Must be located in:
- Philippines
- India
- Egypt

Requirements:
- Reliable computer or laptop.
- Stable high-speed internet connection.
- Quiet and skilled remote workspace.
- Willing to complete the required screening and assessment process.

Work Setup
- Remote
- Project-Based
- Independent Contractor
- Flexible schedules based on project requirements

Why Join Us?
- Work remotely from home.
- Flexible project opportunities.
- Collaborate with global teams.
- Gain experience supporting leading telecommunications programs.

How to Apply

Work Location: Remote

📌 Cs & Technical Support Representative (Telco) (India)
🏢 Agents Only
📍 India