Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

About Thermo Fisher

About Customer Support Center

At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with four shifts working over a 22-hour window/day, together processing over 102,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.

Purpose of the role

As a Supervisor,



you will provide direct floor and personnel leadership to Customer Care Teams. This is a leadership position in a quick-paced inbound customer support center. You will handle escalated customer care issues either through direct personal action or referral to the proper individual/department. Coordinate site resources for the resolution of system related problems and provide specific feedback to other departments to aid in the identification and resolution of all open issues. This responsibility includes leveraging both on and off-site resources as necessary. You will also partner on the development of departmental guidelines and training material and lead implementation as necessary.

Responsibilities:
- Build strong relationships and maintain effective communication with internal stakeholders, global peer groups, and customers to enhance the overall customer experience.
- Conduct regular stakeholder meetings to review operational metrics, process perfo

📌 Supervisor, Customer Service (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru