Pune, Maharashtra

Job Summary

Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents Using Aws, Terraform, And Ansible, Ensuring Timely Resolution And Adherence To Quality Standards.

2. Conduct Thorough Root Cause Analysis For Escalated Issues, Leveraging Python And Aws Cloud Formation To Implement Effective Solutions And Enhance System Reliability.

3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training Current Team Members, And Coaching Analysts On Best Practices In Support Operations.

4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring A Seamless Operational Workflow And Robust Security Posture.

5.



Foster Positive Customer Experiences And Achieve High Csat Scores By Driving First Call Resolution And Minimizing Case Reopens Through Proactive Issue Mitigation And Security Threat Management.

Skill Requirements

Other Requirements

Other Requirement: Good communication and team player.
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📌 Senioradministrator - Aws Iac, Terraform,python (Pune)
🏢 HCLTech
📍 Pune