Position Title: IT End User Support Executive

Department: Information Technology

Location: Bhavnagar Cluster, Gujarat

Reporting To: GM / AGM / DGM - IT
- Role Purpose

The IT End User Support Executive is responsible for providing reliable day‑to‑day IT support to all users at the manufacturing site. The role ensures smooth operation of end‑user computing systems and provides basic network support to maintain productivity and minimize downtime at all solar sites and office operations, while strictly following KP Group policies.
- Key Responsibilities

IT End User Support:
- Provide Level‑1 / Level‑2 IT support to all site users including, project, operation & maintenance, stores, production, admin, and management teams.
- Install, configure, and troubleshoot:
- Desktops, laptops, monitors, keyboards, mouse, and other peripherals
- Windows OS (installation, configuration, updates, and basic troubleshooting)
- Resolve hardware and software issues with a focus on production continuity and mínimal downtime.

Printer & Peripheral Support:
- Install and support:
- Local, network,



cloud printers used in production, stores, staff accommodation area and admin areas
- Troubleshoot common printer issues:
- Driver errors, print queue issues, connectivity problems
- Coordinate with vendors for printer repair and consumables as required.

Basic Network Support:
- Provide first‑level network troubleshooting for end users, including:
- LAN and Wi‑Fi connectivity issues
- IP address conflicts and basic DNS/DHCP issues
- Perform basic checks on:
- Network switches, cabling, access points (visual and connectivity level)
- Escalate advanced network or server issues to the Head Office IT team within defined SLAs.
- Support connectivity for production offices and shop‑floor terminals as per guidance from HO IT.

Coordination & Communication:
- Act as the site‑level point of contact for coordination with the Head Office IT team.
- Coordinate with ISPs and IT vendors for:
- End‑user con

📌 Sr. Executive (Bhavnagar)
🏢 KP GROUPS
📍 Bhavnagar