Job Description #body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply
- Job Title: Data Governance
City: Hyderabad
State/Province: Telangana
Posting Start Date: 7/17/26

Job Description:
Role:
The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts.

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Do:
Implement deployment quality strategy for the assigned Accounts

Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms





Review and reallocate the priorities to align with the overall strategy of the line of business / business unit

Quality control and Customer satisfaction

Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account.

Ensure completion of survey and address any queries in a timely manner.

Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads

Drive the account wise tracking of action planning identified for sustained CSAT in various projects.

Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins.

Support the Account Leadership teams for tracking and managing client escalation for closure.

Early Warnings and Business partnership

Drive the implementation of mechanisms for preventing client escalations / dis-sa

📌 Data Governance (Hyderabad)
🏢 Wipro
📍 Hyderabad