Date live: 07/17/2026
Business Area: Barclays Payments Merchant Services
Area of Expertise: Banking Operations
Contract: Permanent
Reference Code: JR-(phone hidden)
At Barclays, we don’t just adapt to the future - we create it. Embark on a transformative journey as a VP,India Onboarding and KYC operationsis accountable for leading Remediation and Quality functions for BPL based in India with additional local oversight of Onboarding. You will own and drive the ongoing performance of the onboarding, quality and remediation functions, ensuring merchants are onboarded efficiently, compliantly, and with a consistently high-quality experience that accelerates time-to-revenue. You will oversee significant KYC remediation activity ensuring activity is performed efficiently compliantly, with excellent quality and cost performance. Additionally the role holder will have direct responsibility for the global Quality Control team overseeing all checking across Onboarding and Refresh activity. Support the considerable change and transformation agenda for BPL,
operationally landing the significant technology and process change driven by the Return To Satisfactory program.
Key Responsibilities
Quality focus
- Oversight of all Quality performance globally across UK and India, leading on SLA/KRI performance for QA (Quality assurance) scores.
- Quality improvement plans to drive root cause analysis and data drive improvement to quality performance across all teams and locations.
Operational Performance
- Oversight of operational performance of onboarding with operational delivery performance across all merchant segments, ensuring consistent execution against agreed SLAs and KRIs.
- Drive improvements in onboarding, remediation cycle times, quality, predictability and efficiency.
- Ensure onboarding and remediation processes are robust, scalable, and compliant with regulatory and control requirements.
- Champion automation and tooling to reduce manual effort and improve merchant an
📌 Vp, India Onboarding and Kyc Operations (Pune)
🏢 Barclays
📍 Pune