Job Description - IT Support Engineer

Position: IT Support Engineer
Department: Information Technology (IT)
Location: Ahmedabad
Employment Type: Full-Time
Experience: 6 Months - 1 Year

About the Role

Educational Qualification
- Diploma in Computer Engineering / Information Technology
- B.Sc. (IT/Computer Science)
- BCA or equivalent qualification

Experience
- 6 Months to 1 Year of relevant experience in IT Support or Desktop Support.

Key Responsibilities
- Install, configure, and maintain Windows desktop and laptop systems.
- Provide technical support for hardware, software, printers, scanners, and peripheral devices.
- Install, update, and monitor antivirus software, patch management, and backup solutions.
- Troubleshoot desktop, network, and hardware-related issues.
- Configure and maintain LAN, Wi-Fi, and network connectivity.
- Perform network cable crimping and basic network configuration.
- Support printer installation, configuration, and troubleshooting.
- Assist in managing Active Directory user accounts, DNS, DHCP, and Windows Server environments.




- Maintain IT asset inventory and documentation.
- Coordinate with vendors for hardware repairs and warranty support.
- Ensure timely resolution of IT support tickets while maintaining high service standards.

Technical Skills
- Installation, configuration, and administration of Windows desktop operating systems.
- Experience with Antivirus, Patch Management, and Backup Solutions.
- Basic networking knowledge, including LAN setup, cable crimping, and network troubleshooting.
- Knowledge of printer installation, configuration, and maintenance.
- Robust troubleshooting skills for desktop, hardware, and network-related issues.
- Basic knowledge of Windows Server, Active Directory, DNS, and DHCP.

Required Skills:
- Good verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Organized, responsive, and detail-oriented.
- Ability to work independently as well as in a team.
- Q

📌 Sr. IT Executive (Ahmedabad)
🏢 Trust Box Global Solution Private
📍 Ahmedabad