Key Responsibilities

Customer & Order Management
- Receive and attend customer calls and inquiries professionally.
- Record current enquiries and convert them into scheduled service orders.
- Coordinate with customers regarding booking confirmations, timings, and service updates.
- Maintain a high level of customer satisfaction through prompt communication.

Scheduling & Team Coordination
- Plan and schedule daily cleaning orders efficiently.
- Assign jobs to field teams based on their availability and geographical location.
- Monitor team movements and ensure timely completion of assigned jobs.
- Coordinate with technicians to resolve scheduling conflicts and operational issues.

Equipment & Vehicle Inspection
- Conduct routine inspections of cleaning machines, tools, safety equipment, and company vehicles.
- Ensure all equipment is properly maintained and ready for daily operations.
- Report any damage, malfunction, servicing requirements, or replacement needs to management.
- Maintain inspection records and follow up on repairs.

Documentation & Reporting





Prepare and maintain accurate operational records, including:
- Work Book (Daily completed jobs)
- Order Book
- Enquiry Book
- Fuel Log Book
- Vehicle Movement Records
- Equipment Inspection Reports
- Daily Attendance & Team Allocation Records
- Daily Operations Summary Report

Administrative Responsibilities
- Ensure all service records are updated accurately.
- Maintain proper filing of operational documents.
- Assist management in tracking daily productivity and operational performance.
- Support process improvements to increase operational efficiency.

Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and decision-making skills.

What We're Looking For

We are looking for a proactive, disciplined, and dependable individual wh

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