Position: Service Desk Analyst

Location: Mohali

Shift: Rotational UK Shifts

Employment Type: Full-Time

About the Role

Key Responsibilities
- Diagnose and troubleshoot hardware, software, network, and system-related issues.
- Log, track, and manage incidents and service requests through the ticket management system.
- Escalate complex technical issues to appropriate support teams when required.
- Assist users with account management, password resets, software installations, and system access requests.
- Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
- Maintain accurate documentation of issues, resolutions, and support procedures.
- Adhere to service level agreements (SLAs) and organizational support processes.
- Collaborate with internal teams to identify and resolve recurring technical issues.

Eligibility Criteria
- B.Tech / Bachelor’s Degree in Computer Science or a related field.
- Freshers are encouraged to apply.
- Basic understanding of IT infrastructure, operating systems, and networking concepts.




- Knowledge of troubleshooting desktop, laptop, software, and connectivity issues.

Preferred Skills
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Customer-service-oriented mindset.
- Ability to work effectively in a fast-paced environment.
- Basic knowledge of Active Directory, Office 365, and ticketing tools is an advantage.
- Certifications such as CompTIA A+, CompTIA Network+, CCNA, MCP, or other hardware/networking certifications will be an added advantage.

Work Schedule & Benefits
- Rotational UK Shifts
- Alternate Saturdays Off
- 5.5-Day Work Week
- We follow the UK Bank Holiday Calendar; Indian public holidays are not applicable.
- Opportunity to work in an international support environment with excellent learning and growth opportunities opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,694.39 - ₹31,769.15 per month

Benefits:
- Health i

📌 Service Desk Analyst (Sahibzada Ajit Singh Nagar)
🏢 Turbomeg
📍 Sahibzada Ajit Singh Nagar