Key ResponsibilitiesCustomer Relationship Management
- Develop and maintain long-term relationships with existing and prospective clients.
- Serve as the primary point of contact for customer queries and concerns.
- Ensure a high level of customer satisfaction and promptly resolve issues.
Client Coordination
- Understand client requirements and communicate them effectively to internal teams.
- Coordinate with operations, sales, and support teams to ensure timely service delivery.
- Conduct regular follow-ups with customers regarding project updates and service requirements.
Business Development & Retention
- Identify opportunities for upselling and cross-selling products and services.
- Build customer loyalty and ensure repeat business.
- Maintain robust relationships with key accounts and high-value clients.
Complaint Handling & Issue Resolution
- Address customer complaints and escalate critical issues to management when required.
- Ensure timely resolution of client concerns and maintain service standards.
Reporting & Documentation
- Maintain customer records, feedback, and communication history in the CRM system.
- Prepare customer satisfaction reports and periodic MIS reports.
- Analyze customer feedback and recommend process improvements.
Coordination & Communication
- Schedule meetings with clients and conduct regular follow-ups.
- Coordinate with vendors and internal stakeholders to ensure smooth project execution.