Pune, Maharashtra

Job Summary

Job Summary: Keywords: ServiceNow, ITSM, ITOM, CMDB, Discovery, Service Mapping, Event Management, Service Catalog, Service Request Management, IntegrationHub, MID Server, REST APIs, SOAP APIs, Flow Designer, JavaScript, ITIL, CSA certification Description: Senior ServiceNow consultant role focused on designing, implementing, optimizing, and integrating ITSM and ITOM solutions across hybrid enterprise environments. The role requires deep hands-on platform experience, CMDB governance, discovery/integration capability, stakeholder-facing delivery, and ServiceNow Certified System. Job Responsibilities : Description: Senior ServiceNow consultant role focused on designing, implementing, optimizing, and integrating ITSM and ITOM solutions across hybrid enterprise environments. The role requires deep hands-on platform experience, CMDB governance, discovery/integration capability, stakeholder-facing delivery, and ServiceNow Certified System.

Key Responsibilities

1.



Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow Itom And Rest/Soap Api Management To Ensure Compliance And Operational Efficiency.

2. Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments.

3. Lead Knowledge Base Updates And Management Initiatives, Facilitating Training For Current Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery.

4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture.

5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

Skill Requirement: Keywords:

📌 Senioradministrator - IT Operations Management, Restful Api, Angular (Pune)
🏢 HCLTech
📍 Pune