Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Support Lead will own operational readiness, stabilisation, and steady-state support for the upgraded landscape. The project material explicitly calls out a managed services operating model with 24x7 operations, monitoring, support, incident/problem/change management, performance tuning and job optimisation.

Key Responsibilities

Lead hypercare and transition to managed support after go-live.

Own support processes for incident, problem, change, and service request handling.

Monitor batch/job execution, scheduler adherence, failures, SLA achievement, and trend analysis.

Coordinate RCA, proactive fixes, and service improvement actions.

Ensure run-books, operational dashboards, escalation matrices, and support documentation are complete.





Work with business stakeholders and technical teams to handle production issues and enhancement demand.

Skill Requirements

Solid production support / managed services experience in ETL or data platforms.

Experience with incident management, SLA/KPI governance, and operational reporting.

Good knowledge of job monitoring, scheduler support, and batch operations

Other Requirements

Experience supporting DataStage environments and data-platform operations.

Exposure to 24x7 support models and service transition.
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📌 Senior Support Lead (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar