REMOTE:
Quality Manager - Delivery Assurance:
ARDEM Data Services Private Limited
- UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India
Telephone:(phone hidden)
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- Position:Quality Manager - Delivery Assurance
Function:Delivery / Quality / Operations
Role Type:Senior Individual Contributor / Functional Quality Owner
Reporting Line:Reports to Delivery Manager
Experience Target:10+ Years Preferred, Ideally with BPO/BPM, d Services, Managed Operations, or Client Operations Quality Experience
Primary Outcome:Improve quality consistency, documentation control, client dissatisfaction closure, RCA/CAPA discipline, corrective action effectiveness, and organizational learning across projects.
Rolepositioning
- This is not a transaction-checking role. ARDEM is hiring a client-facing quality leader who can strengthen delivery assurance across active client projects, audit project controls, manage RCA/CAPA discipline, and help prevent recurring service failures.
About ARDEM:
ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.
We are strengthening our delivery leadership structure and are hiring a Quality Manager - Delivery Assurance to help ensure our client work is delivered with consistent quality, documentation discipline, proactive risk visibility, and corrective action follow-through.
Position Summary:
The Quality Manager - Delivery Assurance will be responsible for auditing project quality controls, managing client dissatisfaction and service failure tracking, leading root cause and corrective action discipline, verifying corrective action effectiveness, and turning quality events into lessons learned that improve ARDEM’s operating system.
Field
Details
Role TitleQuality Manager - Delivery AssuranceFunctionDelivery
📌 Quality Manager (Lucknow)
🏢 Ardem
📍 Lucknow