Email Support Executive (Vishrantwadi)

Email Support Executive (Vishrantwadi)

16 Aug
|
Aress Software & Education Technologies
|
Vishrantwadi

16 Aug

Aress Software & Education Technologies

Vishrantwadi

Issue Resolution: Troubleshoot, investigate, and resolve user issues, complaints, or inquiries regarding products/services.
- Documentation: Maintain accurate, up-to-date records of all customer interactions and ticket statuses in the company CRM (e.g., Zendesk, Freshdesk).
- Escalation & Collaboration: Escalate complex, unresolved, or recurring technical issues to relevant internal departments (technical, product teams).
- Performance Metrics: Meet or exceed team goals regarding response time, resolution time, and quality assurance.
- Age criteria 18 to 29 years

Job Types: Full time, Fresher, Permanent

Pay: ₹16,118.56 - ₹35,555.02 per month

Work Location: In person

📌 Email Support Executive (Vishrantwadi)
🏢 Aress Software & Education Technologies
📍 Vishrantwadi

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