Gautam Buddha Nagar, Uttar Pradesh

Job Summary

This role is responsible for driving operational excellence and service reliability within enterprise backup environments, focusing on Symantec NetBackup, Symantec Backup Exec, and EMC Data Domain platforms. The position ensures high-quality support delivery, continuous process improvement, and strategic problem-solving while mentoring team members and upholding client service level agreements. They empower teams through effective leadership and foster innovation in operations management.

Key Responsibilities

1. Lead operations management by orchestrating Symantec NetBackup and Backup Exec deployments, ensuring efficient backup, restore, and disaster recovery processes across complex enterprise environments.

2. Utilize EMC Data Domain systems to architect and optimize data deduplication and retention strategies, enhancing backup performance and storage efficiency.

3. Drive continuous service improvement by analyzing backup performance metrics and implementing automation or process enhancements using Symantec and EMC management tools.





4. Mentor and guide support teams in troubleshooting advanced issues related to Symantec backup technologies, promoting knowledge sharing and skill development.

5. Ensure strict adherence to client SLAs by monitoring backup job status, proactively resolving incidents, and maintaining transparent communication with stakeholders on progress and escalations.

6. Evaluate and implement recent Symantec and EMC product features or patches, recommending innovative solutions to strengthen data protection and operational resilience.

7. Develop and maintain comprehensive documentation for backup policies, procedures, and best practices, ensuring compliance with audit and regulatory standards.

Skill Requirements

1. Excellent Knowledge Of Emc Data Domain Systems, Including Integration With Symantec Backup Solutions For Optimized Data Deduplication And Retention Management.

2. Advanced Proficie

📌 Track Manager (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar