Madurai, Tamil Nadu

Job Summary

Job Description - Azure L2 Support Administrator

Role Summary

The Azure L2 Support Administrator provides advanced operational support for Microsoft Azure environments. The role focuses on incident resolution, service requests, monitoring, and operational maintenance, acting as an escalation point from L1 and ensuring platform stability, security, and performance as per agreed SLAs.

Other Requirement: SL 61/62 Lot-5 Server SME

Key Responsibilities

Key Responsibilities

Azure Operations & Support

Handle L2 escalations for Azure infrastructure and platform services.

Support Azure IaaS and PaaS services including:
Virtual Machines (Windows/Linux)

Azure Storage (Blob, File, Disk)

Virtual Networks, Subnets, NSGs

Load Balancers and Application Gateways

Perform VM provisioning, resizing, patching, and decommissioning.

Troubleshoot performance, availability, connectivity, and access issues.

Incident, Problem & Change Support

Investigate and resolve Azure incidents within SLA timelines.

Support root cause analysis (RCA)



for recurring or major incidents.

Execute approved changes (configuration updates, scaling, maintenance).

Support planned maintenance and patching activities.

Monitoring, Backup & Security

Monitor Azure resources using Azure Monitor, Log Analytics, alerts.

Manage and validate Azure Backup and Recovery operations.

Support identity and access management using Azure AD (RBAC, service principals).

Assist with security and compliance controls as defined by policies.

Documentation & Reporting

Update runbooks, SOPs, and knowledge articles.

Provide operational reports and service health updates.

Coordinate with L3 teams and vendors for complex issues.

Skill Requirements

Required Skills & Experience

Technical Skills

Robust handson experience with Microsoft Azure administration.

Working knowledge of:
Azure VM, VNet, NSG, Storage

Azure AD & RBAC

Backup & Restore

Experience with ticketing tools (ServiceN

📌 Senior Administrator (Madurai)
🏢 HCLTech
📍 Madurai