Company: Sarvda Mishita Enterprises LLP
Position: CRM Executive (Customer Relationship Management)/ Sales Executive
Experience: Fresher to 1 Year
Salary Range: ₹10,000 - ₹18,000 per month
Location: Ghaziabad, Uttar Pradesh
Employment Type: Full time
Job Summary
Key Responsibilities
- Maintain and update customer information in the CRM system.
- Follow up with existing and potential customers regarding products and services.
- Resolve customer complaints and provide appropriate solutions.
- Coordinate with internal departments to ensure timely customer support.
- Maintain records of customer interactions and transactions.
- Generate daily, weekly, and monthly CRM or Sales reports.
- Build and maintain strong customer relationships.
- Assist in customer retention and satisfaction activities.
- Ensure timely follow-up on leads and customer requirements.
Required Skills:
- Good verbal and written communication skills.
- Customer service orientation and problem-solving ability.
- Ability to work in a team environment.
- Good organizational and time-management skills.
- Basic knowledge of CRM software will be an added advantage.
Educational Qualification
- Graduate in any stream (B.Com, BBA, BA, B.Sc., or equivalent).
- Freshers are welcome to apply.
- Positive attitude and willingness to learn.
- Good interpersonal skills.
- Ability to handle customer queries professionally.
- Basic computer proficiency.
Benefits:
- Competitive salary package.
- Career growth opportunities.
- Professional work environment.
- Training and development support.