Req ID: 377257

We are currently seeking a Salesforce Developer and Support to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Job Summary

Key Responsibilities

LWC Development Salesforce Expertise
- Create energetic and highly interactive user interfaces using LWC, Apex, and other Salesforce technologies.
- Optimize LWC components for performance, including lazy loading, caching, and efficient DOM manipulation.
- Develop solutions leveraging Salesforce APIs, Apex, Platform Events, and Integration Patterns.
- Lead the development of complex front-end components and workflows to enhance the Salesforce user experience.
- Troubleshoot and support production issues, perform root cause analysis, and implement sustainable fixes.

Salesforce Data Cloud AI Solutions
- Understand Salesforce Data Cloud concepts, including data ingestion, identity resolution, data harmonization, unification, segmentation, and activation.
- Collaborate with data engineering and business teams to ensure effective customer data management and activation across Salesforce ecosystems.




- Assist in designing and implementing AI-driven use cases leveraging Data Cloud unified customer profiles and real-time data.
- Work with structured and unstructured data sources to support intelligent search, knowledge grounding, and contextual response generation.
- Assist in configuring data pipelines, calculated insights, data transformations, and segmentation strategies to improve AI and customer engagement outcomes.
- Support the setup, monitoring, and optimization of Data Cloud environments for business-critical use cases.

Salesforce Agentforce Generative AI (preferred)
- Support the design, configuration, and implementation of Salesforce Agentforce solutions to automate customer and employee interactions.
- Assist in developing Agentforce agents leveraging Salesforce Data Cloud, Service Cloud, Knowledge, and custom business processes.
- Configure agent actions, topics, instructions, and integration

📌 Salesforce Developer and Support (Mumbai)
🏢 NTT
📍 Mumbai