Digital Content & Knowledge Management Specialist (Human Resources) (41786)

Lloyd’s Register

Location: Mumbai

What we are looking for
- The Digital Content & Knowledge Management Specialist is responsible for creating engaging, innovative content across employee-facing People platforms — including the People Hub (HR SharePoint site), Connect (intranet), and the People Portal (Service Now).
- The role supports better self-service and employee experience by designing clear, accessible, and visually engaging resources, while analysing usage data to continuously improve. Working closely with Internal Communications, the role supports the launch of HR products and services and ensures that knowledge content is accurate, consistent, and aligned

What we offer you
- The chance to work for an organization that has a clear sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.
- A Fix Term Contract role (12 Months).

The Role

Key Responsibilities:




- Design and publish engaging visual and written content for the People Hub, Connect pages, and other employee-facing platforms.
- Manage the creation and maintenance of knowledge articles in the People Portal, ensuring clarity, consistency, and accessibility.
- Partner with Internal Communications to plan and launch HR products, services, and campaigns with maximum employee impact.
- Use AI tools and digital innovation to enhance employee self-service, simplify complex information, and improve user experience.
- Analyse usage data and feedback from SharePoint, intranet, and People Portal to identify trends, gaps, and improvement opportunities.
- Collaborate with People Change and Continuous Improvement Specialists to align content with change initiatives, process improvements, and system updates.
- Act as a point person for digital employee experience standards, ensuring a consistent tone, design, and approach across platforms.
- S

📌 Digital Content (Mumbai)
🏢 Lloyd's Register Group
📍 Mumbai