Title:
Global Service Desk Technician (Tier 1)

KBR is looking for a Global Service Desk Technician (Tier 1) to serve as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. _This role will ultimately be part of the current company_. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.

Key Responsibilities:
- Customer Support & Technical Troubleshooting
- Provide first-contact technical support via phone, chat, and ticketing systems for account administration, hardware, software,



and access-related issues
- Answer and triage incoming support contacts while meeting established service level objectives
- Utilize knowledge base articles and approved procedures to diagnose and resolve Tier 1 issues whenever possible
- Support user account management, password resets, and multi-factor authentication (MFA) administration
- Deliver exceptional customer service while communicating technical information clearly to non-technical users
- Incident & Request Management
- Create, update, manage, and resolve Incident and Request records within ServiceNow in accordance with ITIL best practices
- Document troubleshooting activities, resolution steps, and customer communications accurately and thoroughly
- Monitor and manage ticket queues to ensure compliance with established service level agreements (SLAs)
- Escalate issues to appropriate Tier 2 or Tier 3 support teams when additional expertise o

📌 Global Service Desk Technician (Chennai)
🏢 Kbr
📍 Chennai