Hostess - Evara Fine Dine & Bar

Location: Wagle Estate, Thane

Job Type: Full time

About the Role

Key Responsibilities
- Welcome guests with a warm, professional, and friendly attitude.
- Manage reservations and maintain the seating plan efficiently.
- Escort guests to their tables and present menus.
- Coordinate with the restaurant manager and service team to ensure smooth table turnover.
- Handle guest inquiries, walk-ins, and waitlists professionally.
- Answer phone calls and assist with reservation requests.
- Maintain an accurate and up-to-date guest database, including guest preferences, special occasions, and contact details.
- Regularly update guest records and ensure customer information is maintained accurately and in a timely manner.
- Communicate upcoming events, festive celebrations, special offers, and promotions to guests through WhatsApp broadcasts, phone calls, and other approved communication channels.
- Assist in building and maintaining long-term guest relationships by engaging with repeat guests and encouraging customer loyalty.




- Maintain the reception area in a clean, organized, and welcoming condition.
- Address guest concerns politely and escalate issues to management when required.
- Ensure every guest enjoys a seamless and memorable dining experience from arrival to departure.

Requirements:
- Previous experience as a Hostess, Receptionist, Guest Relations Executive, or in a customer service role is preferred.
- Excellent communication skills in English and Hindi. Knowledge of Marathi is an added advantage.
- Pleasant personality with professional grooming and etiquette.
- Strong organizational, interpersonal, and multitasking abilities.
- Ability to remain calm and composed during busy service hours.
- Flexible to work evenings, weekends, and public holidays.

What We Offer
- Competitive salary based on experience.
- Food provided during working hours.
- Professional and supportive work environment.
- Opportunities for career growth wi

📌 Hostess (Mumbai)
🏢 Evara Fine Dine and Bar
📍 Mumbai