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Job Description (JD) - Branch Network Team Leader (TL):
Position Title:Branch Network Team Leader (TL)
Experience Required:2-6 Years
Location:Pune
Department:Branch Operations / Network Management
Employment Type:Full-Time

Role Summary:
Key Responsibilities:
Branch Operations Management:
- Monitor and support day-to-day branch operations to ensure smooth functioning.
- Ensure compliance with organizational policies, regulatory requirements, and operational procedures.
- Identify and resolve operational issues impacting branch performance.
- Track branch productivity, service quality, and operational efficiency metrics.

Team Leadership & Development:
- Lead, mentor, and motivate branch staff to achieve business and operational objectives.
- Conduct regular performance reviews,



coaching sessions, and team meetings.
- Support recruitment, onboarding, and training of branch employees.
- Foster a culture of accountability, collaboration, and customer-centricity.

Business Development & Sales Support:
- Drive achievement of branch sales targets and key business KPIs.
- Identify opportunities for customer acquisition, retention, and cross-selling.
- Support branch teams in executing sales campaigns and business initiatives.
- Monitor branch performance and recommend improvement strategies.

Customer Experience:
- Ensure high standards of customer service across all branch locations.
- Handle escalated customer concerns and ensure timely resolution.
- Gather customer feedback and implement service improvement initiatives.

Reporting & Analysis:
- Prepare and present branch performance reports and dashboards.
- Analyze business trends, operational data, and customer insights.
- Prov

📌 Customer Service Executive (Pune)
🏢 Tata Communications
📍 Pune