Gautam Buddha Nagar, Uttar Pradesh

Job Summary

NOC Analyst Monitoring

Proficient in handling Cisco routers, switches, and wireless technologies

Experience with firewalls and security management

Knowledge in using network diagnostic tools

Experience with ITIL ITSM systems like HP SC3

Knowledge in monitoring software like Zabbix is an advantage

Certifications such as ITIL Foundation, CCNA Routing and Switching, CCNA Wireless, CCSA, and CCSE are advantageous

Key Responsibilities

1. Monitor And Analyze System Performance Using Integrated Command Center Tools, Ensuring Adherence To Quality Standards, Regulatory Requirements, And Company Policies.

2. Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Resolve Underlying Problems Related To Event Monitoring.

3. Engage In Value-Adding Activities, Such As Updating And Managing Knowledge Bases, Training Recent Team Members, And Coaching Analysts To Enhance Team Capabilities.

4. Independently Resolve Tickets Within Agreed Slas,



Managing Ticket Volume And Response Times Effectively To Ensure Operational Efficiency.

5. Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

1. Strong Understanding Of Monitoring Tools And Technologies Related To Integrated Command Center And Event Monitoring

2. Solid Knowledge Of Network Operations Center Processes And It Support Monitoring

3. Proficiency In Conducting Root Cause Analysis And Problem Resolution

4. Familiarity With Quality Assurance Standards And Regulatory Compliance In Technical Operations

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)

2. Relevant Certifications In Monitoring Tools Or Event Management (Optional But Valuable
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📌 Administrator - Monitoring Tools, Event Monitoring (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar