Nagpur, Maharashtra

Job Summary

BigFix L2 - Endpoint Management Engineer\
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Role Level: L2 (Support / Operations Engineer)\
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Function: End User Computing / Endpoint Management\
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Role Summary\
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The BigFix L2 Engineer is responsible for day to day operation, monitoring, and support of the HCL BigFix endpoint management platform. The role supports Windows and non Windows devices (macOS/Linux), executes patching and software deployments, performs standard automation tasks, and troubleshoots endpoint issues, escalating complex problems to L3 as required

Key Responsibilities

Key Responsibilities\
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- Operate and support HCL BigFix for enterprise endpoint management across Windows and non Windows devices.\
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- Deploy approved software packages, Fixlets, Tasks, and Baselines as per runbooks.\
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- Monitor endpoint compliance, deployment status, and agent health; remediate common failures.\
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- Perform initial troubleshooting for BigFix agent, deployment, and connectivity issues; escalate to L3 when necessary.\
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- Support standard automation scripts and Fixlets, including execution and basic modifications.\
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- Assist with report generation for patch compliance, endpoint health, and SLA metrics.\
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- Handle incidents, service requests, and changes in line with ITIL processes.\
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- Maintain operational documentation, SOP adherence, and update knowledge articles as required.\
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- Collaborate with Security, EUC, and Infrastructure teams during patch cycles and remediation activities

Skill Requirements

Required Technical Skills\
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BigFix\
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- Hands-on experience with HCL BigFix Console, Fixlets, Tasks, Baselines, and basic Relevance.\
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- Understanding of BigFix agent operations, deployment workflows, and troubleshooting basics.\
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Endpoint Platforms\
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- Basic to intermediate experience supporting macOS and/or Linux devices.\
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Automation & Scripting\
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- Working knowledge

📌 Senior Administrator (Nagpur)
🏢 HCLTech
📍 Nagpur