Monitoring Online Presence: Regularly monitor various online platforms including social

media, Comments, forums, and blogs to track mentions of the company or clients.

∙Content Management: Respond to customer reviews, comments, and inquiries in a timely

and qualified manner. Address negative feedback constructively and engage with positive

comments to enhance the online presence.

∙Reputation Analysis: Conduct regular analysis of the company’s online reputation. Prepare

and present reports on online reviews, social media performance, and sentiment analysis.

∙Crisis Management: Identify and manage potential online reputation crises. Develop and

implement strategies to mitigate negative publicity.

∙SEO and Content Strategy: Collaborate with the content team to optimize web content and

SEO strategies to improve the online reputation.

∙Engagement Strategies: Develop and execute strategies to engage customers and encourage

positive online feedback.

∙Social Media Management: Manage social media profiles, ensuring regular and positive

engagement with followers.

∙Competitor Analysis: Monitor competitor activities and online reputation strategies to

identify opportunities and threats.





∙Reporting: Create detailed reports on ORM activities, results, and KPIs. Provide actionable

insights to the management team.

Requirements

Qualifications:

∙Education: Bachelor’s degree in marketing, Communications, Public Relations, or a related

field.

∙Experience: 1-3 years of experience in Online Reputation Management, Digital Marketing,

or Social Media Management.

∙Skills:

oStrong understanding of social media platforms, SEO, and online review sites.

oExcellent written and verbal communication skills.

oAbility to handle negative feedback and manage online crises effectively.

oAnalytical skills to interpret data and generate actionable insights.

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Proficiency in using ORM tools and software.

oCreativity and strategic thinking for developing engagement strategies.

Preferred Qualifications:

∙Experience with content management systems (CMS) and web analytics tools.

∙Familiarity with digital marketing strategies and tools.

∙Certification in Digital Marketing or related fields.

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Benefits

Provident Fund

📌 Online Reputation Management (Pune)
🏢 Recognized
📍 Pune