Essential: Engineering graduate from a premier institute
Work Exp
Min: 3
Max: 8
Industry Specification
Preferably Automotive - 2W/3W/4W
Need for travel
High
75%
KEY COMPETENCIES
Technical/ Functional
-
Deep Understanding of service processes
-
Dealership Management
-
Product Knowledge
-
Competition Tracking
-
Product Quality
-
Negotiation and Conflict Resolution
Behavioural
-
Continuously raise the bar
-
Ensure results with speed
-
Meet customer expectations
KEY RESPONSIBILITIES
Service volume growth:
-
Achieving the service targets through channel partners in the assigned region
-
Increasing the market share for the assigned region by providing strategic directives
-
Involved in the preparation of Plan Actuals with CH
-
Service for setting service targets for ASM by analysing actual service vs expected service
-
Updating market developments periodically to facilitate proactive steps to combat competition
-
Analysing market service data and customer satisfaction data
NPS:
-
Identifying the network gaps & identify prospective dealers
-
Managing the business by monitoring each dealership in terms of viability and profitability
-
Providing support and Handholding recent dealers to ensure smooth operations
Repair Quality:
-
Capturing CH and ASM best practices and deploy them horizontally in concerned areas
Service Capability:
-
Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
-
Kaizens
-
Stock planning & correction
Dealership Performance:
-
Deploys best practices from one region to the other
-
Career pathing and mentorship
-
Conduction of team building activities in order to drive engagement among the service team
The above list is not exhaustive and could evolve with changing needs & priorities of the company
KEY RESULT AREAS
-
Service volume growth
-
NPS improvement
-
Repair Quality improvement
-
Counter measure PFRs for improvement
-
TAT reduction – spare parts service level improvement