Nagpur, Maharashtra

Job Summary

Provide first-level support for Citrix Virtual Desktop (VDI) and Virtual Apps environment, ensuring timely resolution of user issues and adherence to SLA.\
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Key Responsibilities

Key Responsibilities\
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Handle user incidents and service requests related to Citrix VDI\
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Perform basic troubleshooting: \
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Login issues\
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Citrix Workspace / Receiver issues\
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Session disconnects\
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Monitor VDI availability & user sessions\
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Support password reset, access & profile issues\
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Skill Requirements

Escalate unresolved issues to L2 with proper documentation\
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Update tickets and maintain SLA compliance\
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Assist in user onboarding/offboarding and access provisioning\
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Required Skills\
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Basic understanding of:



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Citrix Virtual Apps & Desktops\
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Windows OS / End User Computing\

Other Requirements

nActive Directory basics\
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Exposure to: \
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ITSM tools (ServiceNow / Remedy etc.)\
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Valuable communication and customer-handling skills\
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Typical Experience\
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3-6 years \
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📌 Seniorengineer - Citrixvirtualdesktopsessentials (Nagpur)
🏢 HCLTech
📍 Nagpur