JOB DESCRIPTION

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

Job responsibilities
- Monitor production for anomalies, respond to alerts/events, and continuously improve observability (e.g., Geneos and broader APM/telemetry stack) to detect issues earlier and reduce MTTR. Own major incidents end-to-end (triage, escalation, comms, restoration). Drive trend analysis and structured problem management across full stack.
- Perform post-incident root cause analysis, track preventative actions, and implement permanent fixes to improve reliability.
- Build scripts/tools to reduce manual toil (health checks, remediation, deployment support), improve consistency, and enable self-service/self-healing where possible.
- Uses enterprise-authorized AI capabilities within the work setting to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first,



AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- Develop deep expertise in key apps/systems; document and share best practices across teams/regions.
- Run service reviews, act as escalation point, coordinate with dev/infrastructure/vendor partners, and support/coordinate production deployments.

Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to observability and monitoring tools and techniques
- Experience supporting Kubernetes/containerized workloads on AWS.
- Hands-on incident response, on-call readiness, change control discipline, operational risk awareness, and measurable reliability outcomes (uptime, lat

📌 Technology Support Ii (Mumbai)
🏢 JPMorganChase
📍 Mumbai