Customer Success & Inside Sales Executive

Location: Ramapuram / Porur, Chennai
Company: PK Packaging Industries
Experience: 2-5 Years
Salary: ₹25,000 - ₹40,000 per month (based on experience)

About Us

PK Packaging Industries is a fast-growing industrial packaging company serving automotive, engineering, electronics, and manufacturing industries.

We combine engineering expertise, technology, and a network of manufacturing partners to deliver high-quality corrugated packaging solutions with exceptional customer service.

We are looking for an energetic and customer-focused qualified to join our founding team and help build the company's customer success function.

Key ResponsibilitiesCustomer Support
- Handle customer enquiries and order coordination
- Ensure timely responses to customer queries
- Build strong relationships with customers
- Coordinate order status and delivery updates

Sales Coordination
- Prepare quotations
- Follow up on quotations
- Convert enquiries into orders
- Maintain customer database and CRM

Order Management
- Receive customer purchase orders




- Create Sales Orders in ERP
- Coordinate artwork and sample approvals
- Track production and dispatch status

Manufacturing Coordination
- Coordinate with manufacturing partners
- Follow up on production schedules
- Ensure timely dispatch
- Escalate delays proactively

Documentation
- Quotations
- Sales Orders
- Purchase Orders
- Delivery Tracking
- Customer Reports
- Daily MIS

ERP & Technology
- Work extensively on our cloud-based ERP (CorruFlow)
- Maintain accurate customer and order records
- Generate reports and dashboards

We are looking for someone who:
- Has excellent communication skills in English and Tamil
- Is proactive and customer-oriented
- Can coordinate with multiple stakeholders
- Has strong follow-up skills
- Is well organized and detail-oriented
- Is comfortable working with ERP software, Excel and Microsoft Office
- Can work independently in a startup environment

Preferred

📌 Customer Success (Ramapuram)
🏢 PK PACKAGING INDUSTRIES
📍 Ramapuram