About
the job : Manager - IT Support

Career
Level : Senior.

Location : Onsite / Gurugram

Who
We Are:

This
is Nexgentek— where every challenge is an opportunity,
and every solution is a masterpiece in the making. As a
full-lifecycle IT company, we transcend mere delivery; we
engineer success.

From
inception to implementation, our seasoned expertise shepherds
every phase of the journey. Be it planning, analysis, design,
development, testing, or the seamless transition to production,
we stand as steadfast partners in our clients’ progress.

At
Nexgentek, quality isn't a mere aspiration—it's our
ethos. Rooted in Tech Advisory, our methodology is
guided by insights that spark transformative outcomes.
We recognize the paramount importance of talent
retention. Through a steadfast commitment to work-life balance,
competitive remuneration packages, and an optimized operational
model, we ensure our team remains as exceptional as our
services.

Step
into Nexgentek, where innovation meets precision, and
together, let's sculpt the future of technology with finesse
and distinction.

Requirements

NexGenTek is seeking a skilled IT Support Engineer to
manage and support enterprise IT infrastructure, ensure system reliability, and
deliver responsive technical support to internal teams. The role requires hands
on ownership of network security, cloud resource management, endpoint
administration, and IT asset management across a growing global organization.

This position plays a critical role in maintaining
secure, stable, and scalable IT operations while supporting users across
multiple platforms and environments.

Key
Responsibilities

Network Security and Access Management

• Manage and support VPN access for remote users

• Troubleshoot connectivity issues and
ensure secure VPN operations

• Configure and manage firewalls to
enhance network security and optimize performance

• Administer user accounts and enforce
password and access policies

• Assist users with password resets and
account access issues

Endpoint and Software Management

• Manage software updates and patch releases across
systems

• Support endpoint management solutions




with exposure to Zoho Endpoint Management preferred

• Ensure compliance with security
policies across all endpoints

• Monitor system health and proactively
resolve issues

Cloud and Platform Administration

• Manage user accounts and resources across cloud
platforms including Azure and AWS

• Support access controls resource
allocation and basic cloud governance

• Assist in maintaining secure and
optimized cloud environments

Hardware and Operating System Support

• Provide hardware and software support for Windows Mac
and Linux systems

• Troubleshoot system performance issues
and software conflicts

• Support onboarding and offboarding
related IT activities

IT Equipment and Asset Management

• Handle procurement inventory tracking and maintenance
of IT equipment

• Maintain accurate records of IT assets
and lifecycle status

• Coordinate equipment allocation
replacement and recovery

Documentation and Communication

• Create and maintain IT documentation user guides and
SOPs

• Ensure documentation reflects current
systems and processes

• Communicate clearly and professionally
with users and stakeholders

Platform Specific Administration

• Manage and support RingCentral environments

• Administer Office 365 user access
mailboxes and configurations

• Support collaboration and
communication platforms

Required
Skills and Qualifications

Educational Qualification

• Bachelor’s degree in Technology B Tech or equivalent

Professional Experience

• 4 to 6 years of experience in IT support or network
administration roles

• Experience supporting enterprise IT
environments preferred

Technical Skills

• Strong knowledge of VPN configurations firewall
management and network security

• Familiarity with Zoho Endpoint
Management





• Working knowledge of Azure and AWS
cloud platforms

• Hands on experience supporting Windows
Mac and Linux systems

• Experience handling IT procurement and
asset management

• Exposure to RingCentral and Office 365
administration is a strong plus

Benefits

What’s
in it for you:

At
Nexgentek we prioritize your well-being and professional
growth. Here's what you can expect:

- Achieve
a healthy work-life balance.

- Competitive
compensation and abundant growth opportunities.

- Enjoy
a standard 5-day workweek with 2 fixed weekly
offs.

- Experience
an employee-centric environment with supportive
policies.

- Benefit
from family-friendly and flexible work
arrangements.

- Access
our Performance Advancement and Career Enhancement (PACE)
initiative and discover opportunities for both personal and
professional growth. From tailored career development plans to
expert counseling services, PACE empowers you to chart your
course to success with confidence and clarity.
Elevate
your career trajectory with our Learning & Development
(L&D;) program. Join our team and embark on a
transformative journey of upskilling and self-discovery. With
continuous learning as your compass, you'll not only
enhance your expertise but also open doors to new
opportunities, paving the way for growth opportunities and
fulfillment.

Please
note : At Nexgentek, we value the importance of collaboration,
learning, and fostering connections with clients, peers,
leaders, and communities. While some in-person engagement
may be required for certain roles, we are committed to providing
flexibility to accommodate your individual work-life balance
needs.

As
an equal opportunities employer, Nexgentek welcomes and
encourages applications from all members of society. We are
dedicated to creating an inclusive environment where diversity
is celebrated, and individuals are valued for their unique
perspectives and contributions. We do not discriminate on the
basis of race, religion or belief, ethnicity, disability, age,
citizenship, marital or civil partnership status, sexual
orientation, or gender identity.

📌 Manager- IT Support (Gurugram)
🏢 Important Group
📍 Gurugram