At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented Major Incident Manager for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore the possibilities of having you onboard the Prolifics team!

Job Title:Major Incident Manager
Primary skills:Robust crisis management, executive-level communication
Secondary skills:Analytical problem-solving
Location: Hyderabad (Mindspace#12B)
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc

Experience: 6-8 Years

Role Overview:

An IT Major Incident Manager minimizes
business downtime during critical IT outages. They lead cross-functional
technical teams, facilitate incident bridge calls ("war rooms"),
manage stakeholder escalations, and drive rapid service restoration while ensuring
adherence to SLAs.

Key Responsibilities

- Incident Coordination: Lead and
manage end-to-end responses for critical (Severity 1/2) incidents from
detection through resolution.

- Command & Control: Mobilize
appropriate technical resources, establish action plans, and remove
roadblocks across technical teams and vendors.

- Stakeholder Communication: Provide
clear, concise status updates to business stakeholders, executives, and
users to manage expectations.

- Escalation Management: Make
decisive calls regarding resource allocation,



priority, and escalation
when disagreements occur between teams.

- Post-Incident Review: Facilitate
root-cause analyses, compile Major Incident Reports (MIR), and work with
[Problem Management] teams to prevent recurrence.

Core Requirements

- Experience: Typically 5-8+ years in
IT Service Management (ITSM), ITIL frameworks, or Service Operations.

- Skills: Strong crisis management,
executive-level communication, analytical problem-solving, and the ability
to remain calm under pressure.

- Certifications: ITIL 4 Foundation
or Specialist certifications (Create, Deliver, and Support / High-velocity
IT) are highly preferred

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.

📌 Major Incident Manager (Hyderabad)
🏢 Recognized
📍 Hyderabad