Work Arrangement –

- The candidate is expected to work from office.

- Should be ready to work on shifts, currently no night shifts
expected.

No. of Positions – 1

Job Role/Job Description (Please fill in the exact role expected
out of the candidate)

We are looking for an experienced
ServiceNow Lead (Admin cum Developer) with 7+ years of hands -on expertise in
both ServiceNow platform administration and development. The candidate will
ensure platform stability, lead enhancements, manage technical delivery, and
mentor the team.

What roles and responsibilities will be
performed by the selected candidate?

- Platform Administration

- Manage daily ServiceNow platform operations and
maintenance.

- Perform instance cloning, patching, upgrades, and
health checks.

- Administer users, roles, ACLs, and platform
security.

- Maintain CMDB, Discovery schedules, and data
integrity.

- Monitor system performance and ensure optimal
uptime.

- Development & Technical Delivery

- Design and develop custom applications, workflows,
UI policies, UI actions, and catalog items.

- Enhance Service Portal widgets and pages.

- Use Script Includes, Business Rules, and Flow
Designer.

- Develop integrations via REST, SOAP, MID Server, and
IntegrationHub.

- Understand and implement ITOM licenses for Discover
and CMDB management.

- Building Automations for Operational Excellence in




ServiceNow

- Leadership & Collaboration

- Review technical work done by Developers.

- Collaborate with product owners, Architects and
process owners for requirements.

- Perform Stakeholder Management with India & US
teams

- Participate in Agile ceremonies and ensure sprint
delivery.

- Provide technical guidance and perform root cause
analysis.

- Governance, Quality & Best Practices

- Ensure compliance with development standards and
platform governance.

- Maintain technical documentation.

- Identify automation opportunities and drive
improvements.

What is the expectation of the candidate’s
current role/profile?

- Qualified in B.Tech/M.Tech/BE/ME

- 7+ years of combined ServiceNow development and
administration experience.

- Proficiency in ITSM modules (Incident, Problem,
Change, Request, CMDB).

- Experience with upgrades, cloning, MID Server,
Discovery.

- Knowledge of roles, ACLs, data policies, and platform
security.

- Understanding of ITIL processes.