Meinigar Technologies Pvt Ltd, Chennai

Job
Description

Position Title: Key Accounts Manager – Freight Forwarding
Location: ​Mumbai, Andheri
Experience required: 3 - 8 Years
Job Type: Full time

About Stockarea:
Stockarea is a Managed logistics
platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight
Forwarders, Customs Agents, & Compliance
service providers, and offers a single platform for Brands to
Book/Manage these services.

Key Responsibilities:

§ Client Relationship Management:
oAct as the primary point of contact for key accounts, building and maintaining
strong, long-lasting customer relationships.
o Understand the client's business needs, objectives, and challenges to provide
strategic solutions that drive value.

§ Business Retention & Growth:
o Maintain business by securing regular orders and shipments from existing clients.
o Develop and implement strategies to expand business with current clients, identifying new opportunities to
increase revenue.

§ Coordination with Internal Teams:
o Collaborate closely with the pricing team to ensure competitive and profitable
rates are provided to clients.
o Work with operations, customer
service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.

§ Client Satisfaction:
o Monitor and manage the quality of service provided to key accounts, addressing




any issues or concerns promptly and effectively.
o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

§ Reporting & Analysis:
o Prepare regular reports on account performance, including sales, profit margins, and customer feedback.
o Analyze market trends and competitor activity to identify potential risks and
opportunities within the industry.

§ Contract Management:
o Negotiate and manage contracts with key clients, ensuring terms are favorable
and aligned with company policies.
o Ensure compliance with all contractual obligations and service level agreements.

§ Recent Business Development:
o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Requirements

Qualifications

§ Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.

§ Minimum of 3 years of experience in key account management within the freight
forwarding or logistics industry.

§ Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation,
communication, and interpersonal skills.

§ Proven ability to manage multiple accounts and projects simultaneously, meeting
deadlines and achieving targets.

§ Proficiency in CRM software and MS Office Suite.

📌 Key Accounts Manager (Mumbai)
🏢 Important Business
📍 Mumbai