Job description

- Install, configure, and maintain servers, network devices, desktop/laptop systems, and other IT hardware/software components.

- Monitor system performance, troubleshoot issues, and ensure high availability, data integrity, and security compliance.

- Provide technical support to end-users through ticketing tools, ensuring timely resolution and regular status updates.

- Coordinate with hardware vendors (e.g., Dell, HP, Lenovo) and service providers for technical support, AMC, and procurement.

- Manage IT asset lifecycle, maintain accurate inventory records, and ensure periodic audits.

- Deploy and update antivirus solutions across the organization.

- Assist in routine data backups, restorations, and user data migrations.

- Provide support for MS Office Suite (including Office 365) and Google Workspace (GSuite) applications.

- Perform operating system installations via USB or network boot and manage recent system deployments.





- Troubleshoot and resolve IT-related incidents efficiently to minimize downtime and disruption to operations.

- Handle floor-level IT operations and provide on-site technical support as required.

- Maintain proper documentation related to IT assets, incidents, and configurations.

Job requirements

- Hands-on experience with monitoring tools, log analysis, and system alerts.

- Strong documentation skills and familiarity with IT policies and procedures.

- Excellent interpersonal and communication skills to work effectively with internal teams and external vendors.

- Proactive and self-motivated, with the ability to prioritize tasks and handle multiple issues simultaneously.

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