Job Title: Java Developer with DevOps

About the Company:

Our client is a leading IT Technology & Services Management MNC, committed to providing state-of-the-art IT solutions to a wide range of internal and external clients. They are dedicated to driving digital innovations in the insurance sector and are associated with a major insurance group in Germany and Europe. Operating in 26 countries globally, with a strong focus on Europe and Asia, the group offers a comprehensive suite of insurances, pensions, investments, and services utilizing advanced technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science.

Location:

Hiranandani Garden, Powai. We welcome candidates who are open to relocating to Mumbai.

Experience:

5-8 years

Requirements

Role & Responsibilities:

- Incident / Problem / Change / Service Request management

- Service Level Management and Reporting

- Extraordinary communication and coordination skills

- Strong analytical skills

- Steering and constantly improving the most
efficient run model for IT applications

- Taking responsibility for stable operations based
on Service Management guidelines according to ITIL

- Having in-depth knowledge and operational
experience in setting up and further design service standards and
processes as well as with the industrialization of global services

- Collaborating and coordinating with AMS and other
IT units as well as (business) stakeholders across different sections on a
global level

- Monitoring services according to Company, IT- and
‘Application Managed Services’ standards

- Ensuring that products in your responsibility
fulfil global IT Compliance, Security as well as Service Management standards.





- Establishing and maintaining operational
methodologies and processes in assigned area of responsibility and review
them regularly for effectiveness and efficiency.

- Acting as a multiplier and coach in the ‘Application
Managed Services’ community of Service Managers and Application Support
Specialists regarding standards and processes

- Managing external service providers according to
outsourcing contracts incl. continuous service improvements across all
ITIL disciplines in line with mandatory Munich REs and AMS standards

- Reporting and measuring external Service Provider
Deliverables with Munich RE internal tool landscape according to Service
Level (SLA) and Key Performance Indicators (KPIs)

Technical Skills:

- University degree in a technical discipline or
IT-related education with several years of professional working experience

- Deep experience in IT Service Management and in managing
of global distributed teams.

- Valuable experience in provider management of outsourced
services with off-, near- and onshore delivery across all ITIL disciplines
incl. wide reporting and monitoring skills

- Sound knowledge of our reinsurance IT application
portfolio incl. IT application landscape

- Preferably basic knowledge of SAP, .Net and
Microsoft application development methodologies, application lifecycle and
(Azure) cloud management

- Pronounced analytical, conceptual and planning
skills as well as ability to work independently and practically

- Knowledge of hybrid cloud architectures -
especially based on IaaS and PaaS services

- Excellent command of English and German

- Team player and clear customer focus, open to
establish new ways of working

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📌 IT Service Manager // Mumbai // Exp:5 - 8 years
🏢 Important Business
📍 Mumbai