- Manage and oversee daily IT operations, including network administration, system maintenance, helpdesk support, and infrastructure management.

- Develop, implement, and monitor IT policies, procedures, and standards to ensure operational efficiency and compliance.

- Lead and mentor the IT operations team, ensuring continuous skills development and effective resource management.

- Coordinate with cross-functional teams to align IT services with business goals and objectives.

- Monitor system performance, troubleshoot issues, and ensure timely resolution to minimize downtime.

- Manage IT service delivery, including incident management, problem management, change management, and asset management.

- Oversee IT security protocols and disaster recovery plans to protect company data and maintain business continuity.

- Evaluate and manage relationships with external vendors and service providers.

- Prepare and manage IT operations budgets, including cost optimization and procurement.

- Generate reports and dashboards on IT operations performance for senior management.

- Stay updated on emerging IT trends, technologies, and best practices to recommend improvements.





Qualifications & Skills:

- Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree preferred.

- Proven experience (5+ years) in IT operations, IT service management, or related roles.

- Robust knowledge of IT infrastructure, including networks, servers, databases, and cloud platforms.

- Experience with IT service management frameworks (ITIL, COBIT, etc.).

- Excellent leadership and team management skills.

- Strong problem-solving, analytical, and organizational skills.

- Effective communication skills, both verbal and written.

- Ability to manage multiple projects and priorities in a fast-paced environment.

- Experience with vendor management and contract negotiation.

- Familiarity with cybersecurity principles and disaster recovery planning.

Preferred Certifications (Optional):

- ITIL Foundation or higher

- PMP or other project management certification

- CISSP, CISM, or other security certifications

- Microsoft Certified: Azure Administrator or equivalent cloud certifications

📌 IT Operation Manager (Telangana)
🏢 Important Company of the Sector
📍 Telangana