Job Description

Branch:Deputy Branch Operations Head
INTERNAL USAGE:
No. of Vacancies: Reports to:
Is a Team leader No Team Size: 1

Grade: Manager, Senior Manager
Business: Retail Banking Department: Branch Banking Sub-Department:
Location:
About Branch Banking
With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from Current-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services
AbouttheRole
As a part of the branch banking team, Deputy Branch Operations Heads are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. They are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible.



They will be required to use their inter-personal skills to build business relationships with the potential customers.

Key Responsibilities
Process transactions efficiently and accurately while maintaining high service standards

Handle customer queries and provide appropriate solutions

Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products

Manage relationships with mapped customers to increase the depth of existing relationships

Achieve sales targets as assigned by the organization on a monthly basis

Comply with KYC/SEBI rules, regulations, and legislation governing the bank.

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service.

Control and monitor leakage of income, office accounts and anti-money laundering s

Ensure compliance with banking rules, regulations & procedures, review vau

📌 Branch:Deputy Branch Operations Head (Delhi)
🏢 Axis Bank
📍 Delhi