Introduction

Job Title:
Revenue Operations Manager
Location:
India (Remote/Hybrid; minimum of 3 hours overlap with US time zones required)
Reports To:
Director of Revenue

Overview:
SymphonyAI is seeking a Revenue Operations Manager based in India to lead and optimize our quote-to-cash processes across Sales, Legal, Finance, and IT. You will own the systems, data, and workflows that power bookings and revenue, ensuring operational excellence, policy compliance, and clean handoffs from CRM/CPQ to ERP. This role partners closely with the Revenue Accounting team to ensure Sales Orders and contract changes are accurate and complete before booking, and requires hands-on leadership across Salesforce, CPQ, CLM, and NetSuite (ERP/SuiteBilling).

Job Description

Key Responsibilities:

Quote-to-Cash Ownership:
- Design, document, and continuously improve end-to-end processes from lead to order to cash, aligning with company bookings and revenue policies
- Operate Deal Desk to support complex quotes, discounting, non-standard terms,



and approvals; ensure required fields and evidence are captured for downstream revenue recognition

Systems and Data:
- Govern CRM-to-ERP data flow and ensure accurate and complete Sales Order creation in NetSuite
- Maintain data quality and governance (field definitions, mandatory fields, SLAs, duplicates, enrichment) for reliable reporting and clean revenue outcomes
- Define and maintain mapping between CPQ products and NetSuite items, subsidiaries, currencies, tax codes, and billing schedules; leverage NetSuite saved searches/reports to monitor Sales Order accuracy and error rates

Sales Order and Contract Hygiene:
- Establish booking gates and pre-booking checks (term dates, billing schedules, items/SKUs, pricing/discounts, delivery/acceptance indicators, PO/TCs) to ensure Sales Orders are complete/accurate before handoff to Finance and NetSuite creation
- Run renewal and amendment workflows for upsells, downsells, and term changes in CRM/CPQ

📌 Revenue Operations Manager (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru