Primary Responsibilities

- Managing transaction processing, customer queries & tickets using ticketing system, email and messaging system.

- Execution of TerraPay’s Business Operations & Technology Operations processes.

- Monitoring of TerraPay’s system performance and associated reporting.

- Analysis of operations systems and generating MIS reports for TerraPay’s system and business performance.

- Forex & Liquidity Management across 30+ currencies for TerraPay’s liquidity requirements.

- Shift based role – required to work across shifts with clients across the globe.

Additional Responsibilities

- Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.

- Cross-functional collaboration with Technology, Business Development, Compliance and Finance teams.

- Mentoring of Associate level members.

Reporting to

Head of Business Operations

Experience

2+ years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain

Educational Qualifications

BCA/BBA/B.Com/BBM

Location

Bengaluru, India

Work setting

Laptops for all team members.

Flexibility to work from home.

📌 Internal Job Posting (Bengaluru)
🏢 Important Group
📍 Bengaluru